Shipping & Returns
- What shipping options are available?
- Full Send Diesel Branded Products
- Customizable Products
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
- Is there a cost on returns?
Here at Full Send Diesel we know you want your products fast. Everything we sell will ship USPS Priority mail so that you will receive your package in 1-3 business days after it has shipped. Take in mind that some products may take between 2 and 4 weeks to ship. Most will ship the day after purchase. We do our very best to get them shipped out as soon as possible.
We will warranty all line kits if there was a defect from us. No matter what kit it is, if there was a problem with the lines that was a fault of ours or our hardware, we will take care of it immediately free of charge and get you a replacement.
Returns on Non Full Send Diesel branded items. There is a 10% Restocking fee on any items ordered even if they have not shipped yet. Returns will be by the manufacturer's discretion and we do not guarantee that you can make the return, most cases you can though. Damaged items that may be under warranty will go by the manufacturer's rules. If you have something that you believe is under warranty please contact us.
No returns on "Customizable" products. Ex: If you bought a line kit and selected a specific length for your vehicle. Only exceptions would be if there was an issue or defect with the item from us. Then we will take care of it for you and fix it free of charge. This does not include if it was installed improperly. Common examples of improper installation would be over tightening fitting connections or routing the hose to where it is bent at a severe angle.
Returns for "Non-Customizable" products that are unused and not damaged must be returned within 30 days of the ship date for a refund. There is a 10% restocking fee even if the item hasn't shipped yet.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.